THESE ARE GENERAL HOTEL TERMS OF SERVICE
- The hotel’s office is open from 09:00 to 24:00
- The phone numbers of the office are +7(812)570-04-44 and +7(911)757-75-30
- Check in from 15:00
- In case of arrival to the hotel from 00:00 to 06:00 – the guest pays extra fee 2.000 rub
- Check out until 12:00
- Please note that building doesn’t have elevator
- Check in is possible only if each of the guests have a passport. Guests under the age of 18 can only live with their parents or legal representatives
- It is forbidden to independently light a fireplace in the lounge area. If necessary, contact the administrator, he will light it for you. Penalty for lighting fireplace by yourself is 10.000 rub
- Guests can invite their friends to the hotel from 09.00 to 22.00. The rest of the time we do not welcome the presence of visitors in the hotel
- When booking a room, full payment is required on the day of booking
- It is forbidden to make noise and disturb other residents during the period from 22.00 to 09.00
- Public parking is free of charge on the street
- The hotel may request a deposit of 5.000 rubles upon arrival, which is returned to the guest upon check out
- We are not responsible for the safety of money and valuables left unattended, including in your room. Valuable things during your stay can be left in the office safe
- Please, take care of the property and equipment of our hotel. In case of loss or damage to the property of Chao Mama hotel, the guest must compensate for their cost
- Drinking alcohol on hotel territory is prohibited
- Smoking in the hotel is strictly prohibited, a fine of 5.000 rubles (Article 330 of the Civil Code of the Russian Federation). Ask the administrator about specially equipped places for smoking
- Accommodation for children under 5 years is free!
- Accommodation in a hotel with pets is allowed by agreement with the hotel
- Linen is changed on the third day of stay, or at will
- Wet room cleaning and garbage collection perform every day or at your request
- To hold the event is possible after a written agreement with the hotel administration
- When group are accommodated, we ask the tour leaders to pay a deposit of 10,000 rubles, to ensure the safety of the property of the hotel. After check out the deposit is returned
- Please note that all Special Requests are subject to availability and additional charges may apply
- The hotel’s office is open from 09:00 to 24:00
- The phone numbers of the office are +7(812)570-04-44 and +7(911)757-75-30
- Check in from 15:00
- In case of arrival to the hotel from 00:00 to 06:00 – the guest pays extra fee 2.000 rub
- Check out until 12:00
- Please note that building doesn’t have elevator
- Check in is possible only if each of the guests have a passport. Guests under the age of 18 can only live with their parents or legal representatives
- It is forbidden to independently light a fireplace in the lounge area. If necessary, contact the administrator, he will light it for you. Penalty for lighting fireplace by yourself is 10.000 rub
- Guests can invite their friends to the hotel from 09.00 to 22.00. The rest of the time we do not welcome the presence of visitors in the hotel
- When booking a room, full payment is required on the day of booking
- It is forbidden to make noise and disturb other residents during the period from 22.00 to 09.00
- Public parking is free of charge on the street
- The hotel may request a deposit of 5.000 rubles upon arrival, which is returned to the guest upon check out
- We are not responsible for the safety of money and valuables left unattended, including in your room. Valuable things during your stay can be left in the office safe
- Please, take care of the property and equipment of our hotel. In case of loss or damage to the property of Chao Mama hotel, the guest must compensate for their cost
- Drinking alcohol on hotel territory is prohibited
- Smoking in the hotel is strictly prohibited, a fine of 5.000 rubles (Article 330 of the Civil Code of the Russian Federation). Ask the administrator about specially equipped places for smoking
- Accommodation for children under 5 years is free!
- Accommodation in a hotel with pets is allowed by agreement with the hotel
- Linen is changed on the third day of stay, or at will
- Wet room cleaning and garbage collection perform every day or at your request
- To hold the event is possible after a written agreement with the hotel administration
- When group are accommodated, we ask the tour leaders to pay a deposit of 10,000 rubles, to ensure the safety of the property of the hotel. After check out the deposit is returned
- Please note that all Special Requests are subject to availability and additional charges may apply