THESE ARE GENERAL HOTEL TERMS OF SERVICE

  1. The hotel’s office is open from 09:00 to 24:00
  2. The phone numbers of the office are +7(812)570-04-44 and +7(911)757-75-30
  3. Check in from 15:00
  4. In case of arrival to the hotel from 00:00 to 06:00 – the guest pays extra fee 2.000 rub
  5. Check out until 12:00
  6. Please note that building doesn’t have elevator
  7. Check in is possible only if each of the guests have a passport. Guests under the age of 18 can only live with their parents or legal representatives
  8. It is forbidden to independently light a fireplace in the lounge area. If necessary, contact the administrator, he will light it for you. Penalty for lighting fireplace by yourself is 10.000 rub
  9. Guests can invite their friends to the hotel from 09.00 to 22.00. The rest of the time we do not welcome the presence of visitors in the hotel
  10. When booking a room, full payment is required on the day of booking
  11. It is forbidden to make noise and disturb other residents during the period from 22.00 to 09.00
  12. Public parking is free of charge on the street
  13. The hotel may request a deposit of 5.000 rubles upon arrival, which is returned to the guest upon check out
  14. We are not responsible for the safety of money and valuables left unattended, including in your room. Valuable things during your stay can be left in the office safe
  15. Please, take care of the property and equipment of our hotel. In case of loss or damage to the property of Chao Mama hotel, the guest must compensate for their cost
  16. Drinking alcohol on hotel territory is prohibited
  17. Smoking in the hotel is strictly prohibited, a fine of 5.000 rubles (Article 330 of the Civil Code of the Russian Federation). Ask the administrator about specially equipped places for smoking
  18. Accommodation for children under 5 years is free!
  19. Accommodation in a hotel with pets is allowed by agreement with the hotel
  20. Linen is changed on the third day of stay, or at will
  21. Wet room cleaning and garbage collection perform every day or at your request
  22. To hold the event is possible after a written agreement with the hotel administration
  23. When group are accommodated, we ask the tour leaders to pay a deposit of 10,000 rubles, to ensure the safety of the property of the hotel. After check out the deposit is returned
  24. Please note that all Special Requests are subject to availability and additional charges may apply
  1. The hotel’s office is open from 09:00 to 24:00
  2. The phone numbers of the office are +7(812)570-04-44 and +7(911)757-75-30
  3. Check in from 15:00
  4. In case of arrival to the hotel from 00:00 to 06:00 – the guest pays extra fee 2.000 rub
  5. Check out until 12:00
  6. Please note that building doesn’t have elevator
  7. Check in is possible only if each of the guests have a passport. Guests under the age of 18 can only live with their parents or legal representatives
  8. It is forbidden to independently light a fireplace in the lounge area. If necessary, contact the administrator, he will light it for you. Penalty for lighting fireplace by yourself is 10.000 rub
  9. Guests can invite their friends to the hotel from 09.00 to 22.00. The rest of the time we do not welcome the presence of visitors in the hotel
  10. When booking a room, full payment is required on the day of booking
  11. It is forbidden to make noise and disturb other residents during the period from 22.00 to 09.00
  12. Public parking is free of charge on the street
  13. The hotel may request a deposit of 5.000 rubles upon arrival, which is returned to the guest upon check out
  14. We are not responsible for the safety of money and valuables left unattended, including in your room. Valuable things during your stay can be left in the office safe
  15. Please, take care of the property and equipment of our hotel. In case of loss or damage to the property of Chao Mama hotel, the guest must compensate for their cost
  16. Drinking alcohol on hotel territory is prohibited
  17. Smoking in the hotel is strictly prohibited, a fine of 5.000 rubles (Article 330 of the Civil Code of the Russian Federation). Ask the administrator about specially equipped places for smoking
  18. Accommodation for children under 5 years is free!
  19. Accommodation in a hotel with pets is allowed by agreement with the hotel
  20. Linen is changed on the third day of stay, or at will
  21. Wet room cleaning and garbage collection perform every day or at your request
  22. To hold the event is possible after a written agreement with the hotel administration
  23. When group are accommodated, we ask the tour leaders to pay a deposit of 10,000 rubles, to ensure the safety of the property of the hotel. After check out the deposit is returned
  24. Please note that all Special Requests are subject to availability and additional charges may apply